Customer Care

What is your holiday returns policy?

HOLIDAY RETURNS POLICY You can exchange gift purchases made online from Friday 1 November 2019 to Wednesday 8 January 2020. Please note that our standard 14 day refund policy still applies to online purchases.For more information:

What should I do if my order hasn’t been delivered yet?

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account’ and click ‘Track This Order’.Your tracking link will be able […]

Have you received my returned items?

It can usually take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to our warehouse and processed. We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund or exchange has been processed.  […]

How long will it take to receive my order?

Any product you purchase from our store normally takes 4-8 business days to deliver.Note:  Due to the global pandemic, there can be slight delays in your orders. You can contact us at if your product is not shipped in the mentioned timeline.

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